Click your name and enter your password to see your QA ratings and recordings.
The AI listens to XFER MEALS calls and scores them on its own. Start or stop it, set how many it does per run, and choose the engine.
This is the AI's rulebook. Add or change a rule to teach it (for example, make a missing "recorded line" an automatic fail). Keep the JSON instructions at the bottom intact.
In VICIdial admin, open Campaigns → [your campaign] → Dispo Call URL and paste the URL below. It fires the moment an agent dispositions a call, so recordings arrive here in real time. Replace YOUR_WEBHOOK_SECRET with the value you set as the WEBHOOK_SECRET Cloudflare secret.
Used to download each call's recording from VICIdial. Needs an API-enabled VICIdial user with User Level 7+ and "View Reports".
Register each extra VICIdial server so the portal can fetch its recordings. Give each a short id (e.g. c2), then on that server's campaigns use the Dispo URL shown below (it has &src=<id>). Your main server needs nothing here.
Only keep calls with these VICIdial dispo codes (comma-separated). Leave blank to store every dispositioned call.
Your VICIdial server URL and API credentials are stored as Cloudflare secrets (VICI_BASE_URL, VICI_API_USER, VICI_API_PASS, WEBHOOK_SECRET) — see the README. Level 2 access required to view/edit settings.